[et_pb_section fb_built=”1″ inner_shadow=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.20.2″ background_image=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2021\/01\/plateforme-sms-textinghouse-hubspot.png” background_position=”top_left” background_vertical_offset=”52%” custom_padding=”0px||4px||false|false” custom_padding_tablet=”” custom_padding_phone=”||30px|” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”50px|0px|0px|0px” custom_padding_tablet=”” custom_padding_phone=”0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ header_text_color=”#000000″ header_text_shadow_style=”preset3″ header_text_shadow_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ use_custom_gutter=”on” gutter_width=”2″ specialty=”on” module_class_2=”doc-text” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ admin_label=”Colonne” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code disabled_on=”on|on|off” module_id=”doc-menu” _builder_version=”4.21.0″ _module_preset=”default” sticky_position=”top” global_colors_info=”{}”][\/et_pb_code][\/et_pb_column][et_pb_column type=”3_4″ specialty_columns=”3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font_size=”19px” global_colors_info=”{}”]<\/p>\n
Note<\/strong>: To use HubSpot with TextingHouse, you must first have created a HubSpot account<\/a> and a TextingHouse account : follow the setup guide<\/a>.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Ligne” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text ul_item_indent=”50px” _builder_version=”4.20.2″ text_font_size=”16px” ul_font=”||||||||” ul_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n Are your HubSpot and TextingHouse accounts linked? Has your TextingHouse account been funded with SMS credits? Great, you now have access to all SMS features, directly integrated into HubSpot!<\/p>\n Here is an overview of the most common tasks you can do:<\/p>\n Send SMS from HubSpot:<\/strong><\/p>\n SMS sent and responses:<\/strong><\/p>\n Sender ID and commercial messages:<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”workflows” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n The “Send SMS”<\/strong> action is available for:<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ module_id=”workflow-send-sms” _builder_version=”4.20.2″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_workflow_add_action_send_SMS.png” alt=”Screenshot montrant comment ajouter une action d'envoi SMS avec TextingHouse dans un workflow HubSpot” title_text=”hubspot_workflow_ajout_action_envoi_SMS” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ global_colors_info=”{}”]<\/p>\n In each HubSpot Workflow you create, you can add a “Send SMS” action<\/strong>.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ admin_label=”Ligne” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]<\/p>\n You can complete the ‘Send to this number(s)’ field by indicating a property of the object processed by the workflow. New<\/span> You can also enter a number manually, so it will be the same each time the workflow is triggered.<\/p>\n New<\/span> Several numbers can be entered, separated by a comma ‘,’.<\/p>\n New<\/span> It is possible to check ‘Send to the associated Contact(s)’ so that the SMS is sent to the mobile phone number of the contacts associated with the object processed by the workflow. <\/p>\n In all cases,telephone numbers must be in the local format of your country or in the international format<\/strong> – Example for a Belgian number: 32 475 XX XX XX<\/span><\/em>.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_workflow_action_send_SMS_contact.png” alt=”Capture d'\u00e9cran de l'ajout d'une action d'envoi de SMS dans un workflow HubSpot bas\u00e9 sur les Contacts” title_text=”Send SMS to Contact via contact-based HubSpot workflow” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_workflow_action_send_SMS_ticket.png” alt=”Screenshot showing Send SMS action for a HubSpot Ticket-based workflow” title_text=”Send SMS action for Ticket-based workflow” show_in_lightbox=”on” _builder_version=”4.20.2″ _module_preset=”default” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Then complete the text of the SMS. You will also need to indicate whether your message is of a commercial nature<\/strong> or not. Optional. If you have defined sender IDs on the TextingHouse interface, you can select one here. <\/p>\n And click on the “Save” button<\/strong> to save the action.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”contact” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n The “Send SMS”<\/strong> action is available for:<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_card_contact_send_SMS.png” alt=”Send SMS with HubSpot from Contact page” title_text=”Send HubSpot SMS from Contact page” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ global_colors_info=”{}”]<\/p>\n For each contact, an “SMS” card is added with button “Send SMS to<\/strong>…”.<\/p>\n Click on the button<\/strong> to open the send popup.<\/p>\n <\/p>\n Note<\/strong>: the first time, the card is the last in the list. You can move it higher for easier access!<\/p>\n Tips<\/strong>: “Mobile Phone Number”<\/em> is used if provided. If not, “Phone Number”<\/em> will be used. [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n New<\/span> Direct SMS sending is also possible from a Company, Ticket and Deal page. In this case, it is possible to send the SMS to the associated Contact(s)<\/strong>.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ global_colors_info=”{}”]<\/p>\n You just have to type the SMS<\/strong> and click on the send button.<\/p>\n The page indicates the number of characters remaining before the countdown of a new SMS, as well as the total number of SMS corresponding to the message.<\/p>\n <\/p>\n You will also need to indicate whether your message is commercial or not<\/strong>. See details regarding commercial messages<\/a>.<\/p>\n <\/p>\n If you have defined sender ID<\/strong> on the TextingHouse interface (See sender ID configuration<\/a>), you can select one here.<\/p>\n <\/p>\n Note<\/strong>: If the number is not a local number in your country, make sure that the number is in international format<\/strong><\/span>. [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_contact_send_SMS.png” alt=”Write an SMS from the contact card” title_text=”Hubspot contact send SMS” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”liste” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2020\/01\/hubspot_workflow_centrer_sur_date.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]To send an SMS to a contacts lists or to all your contacts<\/strong>, create a new “Center on a date<\/strong>” workflow.<\/p>\n Choose the “Date of event” which will be the date of sending the SMS.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n As with any classic workflow, set your workflow trigger<\/strong>.<\/p>\n To send to a list of contacts, choose “List memberships” and select the desired list.<\/p>\n To send to all your contacts with a mobile number, choose “Contact properties” and select “Mobile phone number” then the option “is known”.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2020\/01\/hubspot_workflow_sur_liste.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2020\/01\/hubspot_workflow_sur_numero_connu.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2020\/01\/hubspot_workflow_centrer_sur_date_choix_heure.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Select the workflow time of day to execute<\/strong> which will be the SMS sending time (more or less the transmission time of HubSpot information).<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ global_colors_info=”{}”]<\/p>\n And finally, add the send SMS action<\/strong>.<\/p>\n <\/p>\n For more information, refer to the paragraph on sending SMS via a HubSpot workflow<\/a>.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2020\/02\/hubspot_workflow_centrer_sur_date_redaction_SMS.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”suivi” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_card_contact_SMS_sent_details.png” alt=”SMS received on a HubSpot CRM card” title_text=”SMS sent on a Hubspot CRM card” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ global_colors_info=”{}”]<\/p>\n For each SMS sent, an event will be added to the contact\u2019s timeline. New<\/span> Sent SMS messages are logged as SMS Communication<\/strong>. Replies received to your SMS communications and SMS sending problems (insufficient credit, flood detected, wrong phone number and missing stop mention) will be added as an event on the activity feed.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n The event indicates the status of the SMS<\/strong>:<\/p>\n Note<\/strong>: after installation, TextingHouse activities are not displayed by default in the timeline. To see them, click on “Filter activity” and select “COMMUNICATION > SMS” and “INTEGRATIONS > TextingHouse” from the list.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n On your TextingHouse account interface<\/a>, you can also find the history of all your SMS sent<\/strong>.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2020\/01\/th_interface_historique.png” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”trigger-sms” _builder_version=”4.23.4″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2024\/01\/hubspot_workflow_trigger_sms_not_received.png” alt=”Details of the filter for a trigger on SMS not received” title_text=”Trigger on SMS not received” show_in_lightbox=”on” _builder_version=”4.23.4″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ global_colors_info=”{}”]<\/p>\n To trigger a workflow for each SMS sent to telephone operators but not received by the recipient, you can define the following trigger:<\/p>\n Filtering on Activity (Associated Object)<\/strong> <\/p>\n To trigger a workflow for each SMS that encountered an error before being sent, you can define the following trigger:<\/p>\n Filtering on Contact (Current Object)<\/strong> [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”reponse” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_contact_response_received.png” alt=”Displaying a Received SMS Reply on a HubSpot Contact Card” title_text=”SMS response received on a Contact card” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n For each SMS response received, an event is added to the contact’s timeline<\/strong>.<\/p>\n The event indicates the original SMS and the response received.<\/p>\n <\/p>\n Note<\/strong>: after installation, TextingHouse activities are not displayed by default in the timeline. To see them, click on “Filter activity” and select “INTEGRATIONS > TextingHouse” from the list.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ global_colors_info=”{}”]<\/p>\n It is possible to create workflows triggered upon receipt of a response<\/strong>.<\/p>\n To do this, select the filter “TextingHouse – Envoi de SMS PRO: Response received” and for example the property “SMS response received” completed with “is known”.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/hubspot_workflow_trigger_SMS_response_received.png” alt=”Trigger a workflow upon receipt of an SMS” title_text=”Trigger a workflow on received SMS response” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”sender-id” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ global_colors_info=”{}”]<\/p>\n The sender ID is the name that appears on the cell phones of your correspondents instead of the telephone number. Please note: Some countries including USA and Canada do not allow personalization of the Sender Id. Contact us<\/a> for more details.<\/strong><\/em><\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/03\/API_create_sender_ID_SMS.png” alt=”Request SMS sender ID on TextingHouse API” title_text=”Create SMS sender ID on TextingHouse API” show_in_lightbox=”on” _builder_version=”4.20.2″ box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ custom_padding=”||0px|||” global_colors_info=”{}”]Sender ID configuration<\/strong> on TextingHouse API interface<\/a>.<\/p>\n Go to the \u201cOptions\u201d page and select the \u201cSender ID\u201d tab. You can then make a request to add a new name, by clicking on the button.[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Following your request, supporting documents concerning your trade name may be requested (proof of trademark registration or other supporting document\u2026).<\/p>\n Generic words and personal names\/first names cannot be privatized. Only trade names or brands you own are allowed.<\/p>\n <\/p>\n Note<\/strong>: when you send an SMS with a sender ID, your recipients will not be able to reply to you by SMS<\/strong>!<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”sms-com” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”mess-com” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n The sending interface allows you to indicate whether your SMS is commercial (or marketing), or whether it is a service message.<\/p>\n <\/p>\n Reminder of the CNIL rules concerning commercial SMS:<\/strong><\/p>\n SMS advertising is possible in France provided that people have explicitly given their consent to be canvassed when collecting their mobile phone number.<\/p>\n Each commercial message must:<\/p>\n <\/p>\n STOP SMS<\/strong><\/p>\n All commercial SMS (Commercial message = Yes) must include the mention \u2018STOP sms-s.top<\/strong>\u2018 at the end of the text of your message.<\/p>\n TextingHouse will then automatically collect STOP SMS from your recipients to allow them to unsubscribe from your communications.<\/p>\n If a commercial message does not contain the mention \u2018STOP sms-s.top\u2019, it will not be sent.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ module_id=”save-stop” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n STOP SMS property<\/strong> New<\/span><\/p>\n Upon receipt of a STOP SMS, TextingHouse populates the HubSpot contact property ‘th_stopsms’.<\/p>\n If you want to use this property (in your workflows for example), you can add it to the contacts property of your account.<\/p>\n To do that:<\/p>\n [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.textinghouse.com\/wp-content\/uploads\/2023\/07\/hubspot_contact_ajouter_proprietee_stop_SMS.png” alt=”Add HubSpot STOP SMS contact property” title_text=”HubSpot : Add contact's STOP SMS property” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n Time restrictions:<\/strong><\/p>\n The rules for prospecting by SMS define that messages of a commercial nature must be sent on working days and during the day. The slots allowed by TextingHouse are therefore as follows:<\/p>\n Commercial messages are not permitted on Sundays or public holidays.<\/p>\n Text messages of a commercial nature sent outside the authorized time slots will be retained and sent at the next working hour without the customer being able to issue a complaint or canceling.<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”smstest” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”mess-com” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n Sending an SMS to the number 999 is a simple way to test TextingHouse with HubSpot<\/strong> for both development and service monitoring.<\/p>\n Tests SMS are useful for example for test your HubSpot workflows<\/strong> without actually sending an SMS. Note that SMS sent to 999 are not charged<\/strong>.<\/p>\n TextingHouse will support these tests in the same way as standard SMS, this implies in particular adding events to the contacts timeline.<\/p>\n To send a test SMS, enter 999 as the phone number for your test contacts. The content of the test SMS is free and not taken into account.<\/p>\n [\/et_pb_text][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner module_id=”achat” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”mess-com” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n\n
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Automate your SMS sending with HubSpot workflows<\/h2>\n
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SMS recipient<\/h4>\n
Usually, for a Contact-based workflow, this will be the “Mobile Phone Number” field.<\/em><\/p>\n
This option is only available for Company-based, Ticket-based and Deal-based workflows.<\/em><\/p>\nSMS text<\/h4>\n
You can personalize it<\/strong> using contact properties (tokens) that will be automatically replaced when sending, such as their last name, first name, etc.<\/p>\nCommercial SMS<\/h4>\n
See details about commercial messages<\/a>.<\/p>\nSender ID<\/h4>\n
See the configuration of sender IDs<\/a>.<\/p>\nText to a HubSpot contact<\/h2>\n
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<\/em><\/p>\n
Example for a Belgian phone number: 32 475 XX XX XX<\/em><\/p>\nSchedule a SMS campaigns with your contact lists<\/h2>\n
Follow-up of SMS sent<\/h2>\n
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Trigger on unreceived SMS<\/h2>\n
SMS not received status<\/h3>\n
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> Communication – Channel type<\/strong> is any of SMS<\/strong>
> and Communication – Communication body<\/strong> contains any of Status:<\/strong> SMS not received<\/code><\/strong><\/p>\n<\/blockquote>\nSMS sending error<\/h3>\n
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> Integration filters – TextingHouse SMS<\/strong>
> and TextingHouse SMS: Error when sending properties<\/strong> Occured is known<\/strong><\/p>\n<\/blockquote>\nFollow-up of responses received<\/h2>\n
Sender ID configuration<\/h2>\n
We still advise you to always sign your SMS because we cannot guarantee the display of the sender ID, depending on the operators and the sending countries.<\/p>\n
\nNote<\/strong>: The other settings tabs don\u2019t apply to HubSpot.<\/p>\nCommercial messages<\/h2>\n
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Test SMS to 999<\/h2>\n
Buy SMS credits<\/h2>\n