{"id":217864,"date":"2026-01-14T13:03:47","date_gmt":"2026-01-14T12:03:47","guid":{"rendered":"https:\/\/www.textinghouse.com\/interview-with-we-love-customers\/"},"modified":"2026-01-14T13:03:50","modified_gmt":"2026-01-14T12:03:50","slug":"interview-with-we-love-customers","status":"publish","type":"post","link":"https:\/\/www.textinghouse.com\/en\/interview-with-we-love-customers\/","title":{"rendered":"Interview with We Love Customers"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.17.1&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong><b>Lo\u00efc <\/b>Morvan, founder of We Love Customers<\/strong>, a company described as a \u201cword-of-mouth creator\u201d, shares in this interview how his company integrates SMS into the services it offers to its clients.<\/p>\n<h2> <\/h2>\n<h2><strong>Can you tell us more about your company, We Love Customers?<\/strong><\/h2>\n<p>We Love Customers was founded in 2016.<\/p>\n<p>We are a <strong>software publisher, supporting all types of clients<\/strong>: local retailers, e-commerce businesses, and retail networks ranging from just a few outlets to several hundred points of sale. We work across several key levers, including referral programs, review collection, and loyalty programs.<\/p>\n<p>Our offering is built around a platform that clients can use independently. In addition, we provide a range of services to ensure our clients have the <strong>most effective referral programs possible<\/strong>. For example, we design landing pages, emails, and offer tailored training depending on each client\u2019s specific needs.  <\/p>\n<p>&nbsp;<\/p>\n<h2><strong>How do you use SMS in your business?<\/strong><\/h2>\n<p>We use SMS in two ways: both marketing and transactional.<\/p>\n<ul>\n<li><strong>Marketing <\/strong>use: for instance, when a client wants to promote a key referral campaign or a loyalty initiative. We can send messages such as:<br \/>\u201cIt\u2019s referral month! Your bonus will be doubled.\u201d <\/li>\n<li><strong>Transactional <\/strong>use: throughout the referral customer journey. SMS allows customers to invite referrals, send thank-you messages to referrers when a referred customer becomes active, and more.<\/li>\n<\/ul>\n<p>Overall, all these \u201creward\u201d communications are delivered via SMS<b>.<\/b><strong> <\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>How did you hear about TextingHouse?<\/strong><\/h2>\n<p>Through a referral from the <a href=\"https:\/\/www.aes.re\/\">AES Group<\/a>, a garage network based in R\u00e9union Island. They recommended that I take a closer look at the TextingHouse solution.<\/p>\n<p>Our objective was to find an SMS solution compatible with R\u00e9union Island, offering reliable coverage and affordable pricing.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>What convinced you to choose TextingHouse? <\/strong><\/h2>\n<p>I can clearly identify five key strengths:<\/p>\n<ul>\n<li><strong>Geographic coverage<\/strong> across multiple countries and territories, allowing us to send professional SMS worldwide.<\/li>\n<li><strong>Very competitive pricing<\/strong>, especially for international destinations.<\/li>\n<li><strong>Excellent message deliverability<\/strong>, with clear and transparent tracking.<\/li>\n<li><strong>A highly responsive support <\/strong>team whenever we needed assistance.<\/li>\n<li>And most importantly, seamless <strong>technical integration<\/strong> enabling full automation.<strong> <\/strong><\/li>\n<\/ul>\n<h2> <\/h2>\n<h2><strong>How did the integration process go?<\/strong><\/h2>\n<p>Very smoothly. There were no constraints at all\u2014it was extremely easy to set up. We were able to manage everything independently thanks to the <a href=\"https:\/\/www.textinghouse.com\/en\/api-sms-http\/\">TextingHouse API.<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Which TextingHouse feature do you appreciate the most?<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>Since we send SMS on behalf of our clients, from a management perspective one particularly useful feature is that marketing SMS are automatically blocked outside authorized sending hours,<strong> ensuring full compliance<\/strong> with <a href=\"https:\/\/www.textinghouse.com\/sms-et-legislation-francaise\/\">French SMS regulations.<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Is SMS used alongside other communication channels? <\/strong><\/h2>\n<p>SMS is primarily used to highlight messages that really matter.<\/p>\n<p>Within our platform, clients can choose whether they prefer email or SMS depending on the type of communication. Some even combine both channels\u2014SMS + email\u2014especially when sending important messages related to referrals, loyalty rewards, or incentives.<\/p>\n<p>For example, when a customer earns a \u20ac10 reward through a referral, SMS is often prioritized for<strong> its immediacy<\/strong>, especially when delivering good news \ud83d\ude0a<\/p>\n<p>Unlike email, there is also <strong>no risk of messages ending up in spam<\/strong> folders.<\/p>\n<p>Additionally, many of our SMS messages include links to dynamic landing pages, enabling real interactivity: referring friends, checking reward balances, and more.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Many thanks to Lo\u00efc Morvan for taking the time to answer our questions!<\/em><\/p>\n<p><em>Discover the full range of services offered by We Love Customers on their website:<br \/><a href=\"https:\/\/www.welovecustomers.fr\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.welovecustomers.fr\/<\/a><br \/>You can also follow their latest news on <a href=\"https:\/\/www.linkedin.com\/company\/welovecustomers\/\">LinkedIn <\/a>and <a href=\"https:\/\/www.facebook.com\/welovecustomersFR\/\">Facebook<\/a>.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lo\u00efc Morvan, founder of We Love Customers, a company described as a \u201cword-of-mouth creator\u201d, shares in this interview how his company integrates SMS into the services it offers to its clients. Can you tell us more about your company, We Love Customers? We Love Customers was founded in 2016. We are a software publisher, supporting [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":217863,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-217864","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-our-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interview with We Love Customers - TextingHouse SMS pro<\/title>\n<meta name=\"description\" content=\"Discover in this interview with Lo\u00efc Morvan, CEO of We Love Customers, how his company integrates professional SMS into its services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.textinghouse.com\/en\/interview-with-we-love-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview with We Love Customers - 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