If you are using our Professional SMS platform or considering it… you may be wondering what our ISO 27001 and GDPR commitments actually mean. Are they equivalent? Complementary? And why are they essential for your campaigns?
In this article, we explain the difference between these two standards and how they ensure the legal and technical security of your PRO SMS communications.
ISO 27001 and GDPR: definitions and objectives
ISO 27001: securing information systems
ISO 27001 is the international reference standard for information security management systems (ISMS). It establishes a methodological framework that enables organizations to protect their information assets through a systemic and continuous approach.
Why does this matter for you?
- Your data is hosted in a controlled environment.
- Only authorized employees have access to critical systems.
- Business continuity protocols ensure the resilience of our services.
GDPR: protection of individual rights
The General Data Protection Regulation, applicable since 2018 throughout the EU, regulates the processing of personal data.
This regulation imposes specific obligations on companies that collect, process, or store personal data, including phone numbers used in PRO SMS campaigns.
What this implies:
- You must obtain the explicit consent of your recipients.
- You must be able to prove this consent at any time.
- You are required to offer a simple unsubscribe option.
Fundamental differences between ISO 27001 and GDPR
Normative vs. regulatory approach
ISO 27001 is a voluntary approach based on international best practices. Companies choose to comply with it to demonstrate their commitment to information security. In contrast, the GDPR is a binding legal requirement with financial penalties that can reach up to 4% of global annual revenue.
Scope of application
ISO 27001 covers the company’s entire information system, including infrastructures, processes, and human resources. GDPR focuses specifically on personal data—any information that can directly or indirectly identify a natural person.
Implementation methodology
ISO 27001 follows a continuous improvement approach based on the Plan-Do-Check-Act (PDCA) cycle. GDPR imposes mandatory measures with strict deadlines, including notifying data breaches within 72 hours.
Impact on the security of your SMS campaigns
Management of customer databases
ISO 27001 and GDPR both emphasize the importance of securing databases containing phone numbers, emails, names, first names, etc.
ISO 27001 requires the implementation of robust access controls and monitoring systems. GDPR requires appropriate technical and organizational measures, including encryption and pseudonymization.
Traceability and auditing
Both frameworks require comprehensive documentation of data processing.
This includes:
- Maintaining a record of processing activities (GDPR)
- Keeping access and modification logs (ISO 27001)
- Secure archiving of consent evidence
- Implementing security performance indicators
Incident management
In case of a data breach during an SMS campaign, ISO 27001 provides a structured framework for incident management, including detection, analysis, and resolution. GDPR requires specific notification obligations to the competent authorities and the affected individuals, with strict deadlines.
What concrete benefits for users of our PRO SMS platform?
- You comply with European and French legislation.
- Your data and the data of your clients are secure.
- You reduce the risk of fines, hacking, or data loss.
- You increase the trust of your contacts and strengthen your brand image.
In short, by using our PRO SMS platform, you benefit from both:
- a legal framework compliant with GDPR,
- and a technical environment certified ISO 27001.
This dual approach guarantees reliable, secure, and legally compliant campaigns, while simplifying your data protection obligations. You no longer have to choose between compliance and performance—we offer both!
Try our PRO SMS sending platform today with 10 free SMS credits.